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If you have any questions, please feel free to contact us
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Email Contact
Send email for detailed inquiry
Email Address
service@hancui.com
We will reply to your email within 12 hours
Online Message
Common Questions
You can submit prescriptions in three ways: ① Image upload (upload a prescription photo, the system auto-recognizes herb names and dosages); ② Photo (take a photo of the prescription with your phone, also recognized); ③ Text input (type the herbs and dosages manually). Click the "Submit Prescription" button on the homepage to start.
Domestic delivery usually takes 3-5 business days; international delivery takes 7-15 business days depending on destination. Actual times are subject to SF Express/EMS.
We support PayPal, WeChat Pay, and Alipay. The specific payment method will be discussed after the quote is confirmed.
We mainly deliver to Southeast Asia and Asian Chinese communities: Malaysia, Singapore, Indonesia, Philippines, Thailand, Vietnam, Japan, South Korea, Hong Kong, Taiwan, etc. Whether we can ship to your country depends on its import policy on TCM herbs. For countries or regions not listed, please add our WeChat to discuss with customer service.